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Consumer rights

Discussion in 'General Scuba Diving' started by Dean areon, Jul 16, 2017.

  1. Dean areon

    Dean areon New Member

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    Good morning
    Wondering if can anyone advise me
    I have had my oceanic drysuite for around 18 months and purchased new and since I brought it it has been back to oceanic 3 or.possibly four times with it still.leaking I have been in the pool where purchased from and they have seen it leaking and now it's got to the point where my socks are wet it started off in the left arm around my auto dump but they have changed the auto dump so they have said so.my real question Is can I get a refund or exchange, and who is the issue with oceanic to replace or place of purchase or have I just got to accept that it is what it is
    Many thanks Dean
     
  2. Wibble

    Wibble Fish don't talk
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    Has the shop you bought it from always sent it back to Oceanic?

    Your 'contract' is with the shop, not Oceanic. However it might be possible to lean on Oceanic to replace their faulty suit.
     
  3. Dean areon

    Dean areon New Member

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    They have sent it back twice I have sent it directly myself oceanic are saying it's down to the retailer but not sure myself
     
  4. Wibble

    Wibble Fish don't talk
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    It is up to the retailer.

    What's their attitude to this? Can they get on to Oceanic to get them to replace it as (one assumes) the suit's always leaked. Have you done many dives with it? Have any been dry?
     
  5. furryman

    furryman hmmmm
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    If you paid with a credit card (not debit card) the the card company is also jointly liable with the retailer. Get to the point when you reject the goods as being not fit for purpose, then if the retailer doesn't want to refund you, go for the card company under Section 75 of the consumer credit act
    (I am not a lawyer)
     
  6. Dean areon

    Dean areon New Member

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    HI
    No dry dives, done about 20 dives with some being the usual 2 or 3 dives a day and wetter each time have been in contact with shop they are saying we can send it back and if no fault nothing can be done ?
    Plus they were preety rude in saying you brought an.off the peg reduced suite not happy with there attitude towards that
    Regards
    Dea.
     
  7. Dean areon

    Dean areon New Member

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    Oh I didn't realise you could do that and as it happens it was purchased with credit cars
    Regards
    Dean
     
  8. Wibble

    Wibble Fish don't talk
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    It's really with the shop though. Need to be firm about it and stress that it's *never* been dry and that you've really come to the end of your tether with the suit, having given them ample opportunity to get it sorted. It really is the shop's problem to deal with the supplier, it is absolutely not your problem to deal with the supplier.

    The usual advice is to be polite but firm with them; you appreciate all they've done, but it's obviously a duff suit, so you either need a replacement or a refund. Just to be clear, unless the shop sold it to you as "second rate quality" with known defects (which I doubt they did), then it matters not that it's a cheap / sale item. If they've flogged you a broken suit and didn't tell you about it, then you're entitled to a refund (just like on eBay).

    Also, drysuits do get a little damp inside. This is condensation and not leaking. You need to make sure that they know this problem isn't just condensation. You may need to do a test dive in a pool with dry underclothes to show the leak(s).

    Good luck.
     
  9. Dean areon

    Dean areon New Member

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    Just to update an old thread
    Bot getting anywhere with oceanic anymore
    The only thing I can say is I have dives to 20 metres and fully closed auto dump put up with the squeeze and at the of the dive was dry down left arm so can only assume its another faulty apex low profile autodump valve again ?
    Many thanks
     
  10. Tribal Chestnut

    Tribal Chestnut Well-Known Member
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    I often (always?) get a little dampness form the shoulder dumps (both my Apeks and SiTech ones) but just put up with it - it’s never been a problem in terms of me getting cold or the wet building up over to intolerable levels over a week or so of diving.
     
  11. JohnL

    JohnL Well-Known Member

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    I had a bit of dampness from my shoulder dump until I went to Cyprus, when my instructor had a look at it and tightened it, since when it has been dry.
     
  12. kevin b

    kevin b Member

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